When Meeting Customer Needs is Not Enough - Part A

Article contributed by Barry Rosen, President of The Pursuit Group
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Using Solutioneering to Improve Sales Performance

Today’s sales managers typically agree that “meeting customer needs” is one of their team’s highest priorities. (In case they don’t agree, use this:  In a recent poll conducted by Revolutionary Marketing and Sales Strategies, 82% of top-level executives cited “Ability to demonstrate they understand my issues” as the number one reason for sales success.)

But what does “meeting customer needs” really mean?  And how can we do it better?

In our work with business-to-business sales organizations, we come across a wide range of perspectives for “meeting customer needs”.  Unfortunately, these perspectives are often observed in practice as “persuading customers that our product will meet their needs”. 

Highly successful sales organizations are clearly different ....

Find out how in Part B of this article which will be released on October 19th, 2005.

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